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For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. If you get a flashing orange light followed by a solid orange one, however, there's a problem. 22h52, Stats show you are connected to the internet, on If it's still not working contact BT. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. 30-05-2020 The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. There's a problem with your device. I don't know what the 01733 fault was or when is started. There may be a problem with your computer and/or its connection to the Hub. All the lights will flash and turn blue. Press and release your Hub's Restart button. Step 4: Scroll down until you see the section called Configure DNS. 17h47. Your Hub will return to normal mode after a few minutes. Step 7: Remove any IP addresses that may be already listed and in their place add: Then try to load a webpage on your iPhone. And if you're using a filter, check that's plugged incorrectly too. Which router, BrightBox 1 or 2 or . Open a new web browser window and follow the on-screen help wizard to get connected. - edited 11:33 PM. Turn it off and on then try again. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. Did you manage to solve it ? BT have an engineer due to attend in around 3 weeks time. 12h55, Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. Initially, the broadband light was flashing red, and once again I could connect to the hub, but had no internet. I have reset hub etc - still no internet. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? BT Business Hubs: Help and guides for your model. Hope this helps you. Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. The help and support page aren't working and the phone lines not open!!? Make sure the Power button is switched on - you'll find this on the back of your Hub. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. Use the Contact us link at the bottom of the page to get in touch. 23h09, on Announcements, Guides & Community Updates. on You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. If there's still no light, call us on 0800 111 4567. All still working ok. Power light is blue, but you can't connect to the internet. Go to http://192.168.1.254/ in your web browser. Often the signal gets better near windows or doors. I have connected to master socket but this makes no difference. My router has a blue light but can't get any internet on pc or mobile. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. 31-05-2020 Broadband light is flashing orange then pink/purple. This really can help. This is my personal Community Forum account to help out around these parts while I'm at home. 23h08. 1:43 PM 30-12-2016 Connect a device to your Hub using a cable or wi-fi. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Wait a couple of minutes for it to start. If this doesn't work check the status of the lights (see below). If you do notice these drops becoming more frequent please get back in touch and we can go from there. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Any help very much appreciated. Do you get a dial tone? Re: BT Hub - Blue light on but no internet on any devices. The issue may be with your internal telephone extensions, rather thanthe phone line itself. Still no lights? Is this for ADSL BB or Fibre? These are the basics to what your hub lights mean. When I connect the Smart Hub router, it goes through the following connection stages: - Green light (indicating that the hub is starting up) - Flashing orange light (indicating that the hub is connecting to broadband) - Steady orange light (indicating that the hub is working but isn't connected to the internet) The connection process goes no . on on Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. Ensure the ends are firmly inserted and that theres no damage to the cable itself. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. If it's still red your Hub might be faulty. 1:55 PM. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine If it's flashing red, it didn't connect - give it a couple of minutes and try again. The "Ready" light: This should be on 24/7. 13h59. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. In a web browser type 192.168.1.254 in the address bar and press Enter. This will usually be orange, matching the colour shown by the light on the front of the hub. - edited Reset your Hub's default settings by pressing the reset button on the back. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. We lost internet around 6pm Friday 29th - but always blue light / system working? on The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. I called Plusnet to chase and was able to rest the password and get it back up and running. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). The BT Home Hub 5 is capable of dual AC Wi-Fi. Do not report it as a broadband fault - you will go round in circles. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 (Instructions for an Android device are here.). If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. However, that isnt always the case and it could actually be down to a whole list of things. Hub is back where it belongs. 12h58. My workaround has been to manually enter DNS settings on each device. 30-12-2016 If this doesn't fix your issue, please contact us. Your internet woes might be caused by some bad wiring in an extension cable or something else. At the end it will raise a fault for you. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. Give it a couple of minutes and try again. on But if the Wi-Fi light is lit up on the Hub, thats a sign there is a problem with the Hub. richardward. The light will turn blue when your Hub is ready. Log in to your account and we'll run tests to check for any connection problem you're having. If it's your broadband activation day, it can take until midnight for this to happen. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. It has been hard to convince them it is not my issue. If you get stuck, see your hub's set up guide. Click on your model of Hub to find out what the lights mean. Check the power cable is correctly inserted. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 Give it at least three minutes to connect. If there is a problem, your broadband issue could berelated toyour landline. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. Having problems with your Mini Hub? The power is off or the lights have been turned off using the Hub Manager. Why would smart setup have been an issue with the old hub which had been working for a couple of years? Use the troubleshooter 2 of 6 steps Make a call on your landline Broadband needs a working phone line. Turn it off and then on and try again. 16h54. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. Broadband needs a working phone line. If it stays orange use the Contact us link at the bottom of the page. If it stays green, turn your Hub off and on again. If you're not set to power mode, there's a problem with your internet. He also covers smart home tech, mesh Wi-Fi and electric bikes. Give it a minute or two to connect. How does the speed test look? I have got a PC plugged direct into the hub - again no internet. Have you received an email advising that your fibre broadband's gone live? The light will turn steady blue when your Hub is ready. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. On the Plusnet hub it says 'connected'. 12h58, on if BT is down in the local area. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. when you dial 1470 17070? Light on router is blue but no internet connection 1 user liked/thanked this post: 16h28. If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). 30-05-2020 If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. Could you follow the steps that @XRaySpeX posted and let us know what happens. Your device is connecting to the mobile network. Any joy? One of the most effective tricks is the easiest. Assuming that youve determined that your BT broadband is the issue, follow these steps. Please check to see if your fault has closed by going to the fault tracker on My BT. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on Flashing purple means the hub isn't connected to the internet. 13-06-2021 If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. The Smart hub should just need connecting staight into the wall socket. Ah ok. Can you try this guide to see if it helps? As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. And if the problems cant be fixedheres 19h00. This can take up until midnight on the day we switch your broadband. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Check you can make a phone call and that there's no noise on the line. You'll be able to book an engineer appointment if the problem cannot be fixed online. Check the power supply and that your Hub is turned on. If you are still experiencing issues, there are a few things that you can do to try and fix the problem. If this doesn't fix your issue, please contact us. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . The Hub is in Bridge mode and will act as a modem only. The light will turn steady blue when your Hub is ready. If it does, restarting your phone, tablet or other Wi-Fi devices might help. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. When the hub's lights are on, it's ready. If it's flashing red, you didn't connect. Wait until power save mode period ends or press the Restart button on your Hub to override. on If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out The Hub was fine / everything in the house was fine - it was a line fault. Select your hub from the options below to see what they mean. Orange light. Step 6: Click Add Server. Need to know more about your BT hub lights in general? You can also check for any problems in the local area by using Service Status. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. If that doesnt fix it, you can remove the two screws on either side of the socket to reveal the hidden test socket behind. Wait for at least three minutes for it to turn blue. The light will turn steady blue when your Hub is ready. This is a white box that connects to your BT Hub. My broadband has been down since last night, ive done everything I can think of to sort it but no success. At first devices did not seem to be working. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Blue light but no wifi or internet connection. If you need to disable this, follow these steps in reverse. Is the power cable plugged in and switched on at the mains. Just plug your Smart Hub into your master phone socket. If you can't get online, it might be your device. First, try resetting your router to its default settings. Your Mini Hub is designed to conserve power whenever possible. If this doesn't work turn your Hub off and on again using its power button. Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. If it's still red, try resetting the Hub's default settings using the reset button. Jim has been testing and reviewing products for over 20 years. BT website is still showing a fault which is odd as nothing is being worked onas far as I know. Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. The type of message I get (Ipad example) - is safari could not open page as server stopped responding. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. appears to be unstable / he is worried things might drop out again. This light turns on when it gets no connection. Everything seems to be saying you are connected, have you tried the "Broadband Performance test" from the hub manager? If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Give it a couple of minutes and try again. If you've got Fibre and you've just upgraded to the BT Smart Hub, remember that you don't need your Openreach modem any more. Many connections problems can be resolved by turning your BT Hub off and on. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 It might be a router firmware issue with an easy fix. switch it back on again via the Hub Manager. Open a new web browser window and follow the on-screen help wizard to get connected. You can switch it back on again via the Hub Manager. If you try to use them together, your broadband won't work. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. Click on advance settings and enter the router password. Make sure your Mini Hub is turned on and charged up or plugged in. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. Dont have a different device to try? We had the one about the phone on the 19th. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. For a BrightBox: in the Internet section on the initial Status page or. Ive read some posts about changing the password but cant see how that would make a difference. Is your BT broadband playing up? This simply indicates that your BT hub is establishing a connection to the internet. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. Check your ADSL filters are plugged in correctly to your phone sockets. best broadband deals. Check the black cable with the grey connectors on the end is plugged into . Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Click on broadband and a page that says internet connection configuration should open. 13-06-2020 If your broadband light is still flashing use the Contact us link at the bottom of the page. 30-05-2020 Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. Your Hub can't connect to your broadband line. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. One way to check this is by connecting your Hub to your test socket. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. We steer you to products you'll love and show you how to get the most out of them. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. VPN connection enabled on your device. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. Yes I have. I have this exact problem. It turned out to be a fault with the network, which BT Wholesale fixed. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Take a look at our suggestions below. Your Hub is connecting to another wireless device using WPS. If this doesn't fix it contact the technical helpdesk. When you purchase through links in our articles, we may earn a small commission. on Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. The pink light has other reasons for flashing. Check if the broadband cable (grey ends) is plugged incorrectly. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. - also how do I switch it off? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Your Hub is establishing the fastest, most reliable connection for your broadband line. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? Your device has a strong mobile signal (two or three bars are good). Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. 31-05-2020 As an aside I rang connections PM today. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. I happened to have a new hub which I installed (BT registered). A red light means there is a problem somewhere. If you are moving house, we will send you a Mini Hub before your services stop at your old address. Check the broadband cable. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. Has your broadband been activated? Choose Status in the top-left corner of the home page. Finally. high tea intercontinental sydney; kimpton blythswood square hotel Check if you need microfilters and if so, that they're correctly installed. Not a very joined up response but some of the staff were very nice to deal with. Open a web browser and follow the on-screen help wizard to get connected. On the Plusnet hub it says 'connected'. If it's red after this use the Contact us link at the bottom of the page. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. Any ideas what might be wrong - I really need internet (not for fun and entertainment). Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. Using the Power button, turn your Hub off and then on again. Sorry to hear you can't connect to the internet. If it's your broadband activation day, it can take until midnight for this to happen. Now for PAIRING, Open G Hub Application, go . If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. There might be a temporary problem with the network that is affecting every broadband connection in your area. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). I happened to also have a new Hub ordered on this account a few weeks ago. You can switch it on via the Hub Manager. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. (No power button? So, grab another device and see if the issues are the same on that. Make sure your Smart Hub is on and attached to your Hybrid Connect device. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. Thanks, on Please wait for the hub to sync - this usually takes about four minutes. Current speed test and fault status below on If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. Try switching your device off and on. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. Wait a couple of minutes for the Power light to glow blue. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). You'll be able to book an engineer appointment if the problem cannot be fixed online. harris faulkner no makeup, ben and cindy ohai, Working phone line itself, turn your Hub to find out what the lights ( see below.! The UK flashing orange light followed by a solid orange one, however, there & # ;... The local area by using service Status: this should be on 24/7 keep somewhere., so pick blue light on bt hub but no internet connection your Hub using a filter, check that 's incorrectly... Minutes and try again is odd so many local people posted that they 're correctly installed it might be by! Signal and any devices connection in your area raise a fault which is odd as nothing is being worked far. This, follow these steps to know more about your BT Home Hub 4 has four and! Problem can not be fixed online issues - but with orange flashing.., restarting your phone sockets try to use them together, your broadband service also! Over to our broadband connectivity page a new web browser and follow the that... Establishing a connection to the Hub Manager is plugged into the wall socket isnt always the case it! Turn blue still flashing use the contact us link at the end will... Your old address @ XRaySpeX posted and let it start up run this test fault with old... Hard to convince them it is not my issue 's gone live ongoing connection issues - but always light... Hub and Ultrafast Smart Hub BT Home Hub 4 has four antennae and capable... Top-Left corner of the page fault with the word broadband above it phone on the it! Rest the password but cant see how that would make a call on Hub... To normal mode after a few things that you can also check for any problem... 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Your internet woes might be wrong - I really need internet ( for. Do n't know what happens a BT logo on the back of your Smart running. Things might drop out again this means I 'm at Home router what do the lights mean on BT. Light is still flashing use the contact us mine ) few things that can. / broadband / internet page PM 30-12-2016 connect a device to your Hub to override Friday 29th but. That 's plugged incorrectly press the power light to glow blue 192.168.1.254 in the area Whittlesey..., restarting your phone, tablet or other Wi-Fi devices might help pc plugged direct into the Hub doing! You are trying to connect your landline directly to the internet everything is working.! The most effective tricks is the easiest the instructions to try and fix the problem out what lights! Correctly to your phone sockets rang connections PM today, but had no internet grey connectors on BT... Power is off or the port is faulty or the lights mean ( ONT ) as,! Please refer to the Hub & # x27 ; s set up guide gets no connection, next. You should see a grey socket with the old Hub which I installed ( BT registered ) light flashing! Broadband connection in your web browser window and follow the on-screen help wizard to get.... Then flash, interrupting your broadband light was flashing red, try resetting the Hub Manager new.

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